Some of the most common questions we are asked include:
What is a fiber optic connection?
This is a physical cable that includes multiple strands of fiber that runs long distances to large users such as cell towers, public safety, and medical facilities. Most often the cables are run on utility poles. Fiber can be buried underground, even under water, to reach a destination if approved by Town, State, or Federal requirements. Fiber optic connections are used to connect users who need excellent security and reliability.
What is a microwave connection?
A microwave connection uses a transmitter hooked to an antenna using frequencies mandated by the Federal Communications Commission (FCC) to "beam" a connection to a customer. Cell towers are the most visible form of a microwave connection. Common WiFi in widespread use is low microwave power with distances limited in range. Bluetooth, used in autos, has even lower power. The obvious advantage of microwave is the infrastructure is far less complex, and inexpensive. It is the most robust form of Internet delivery.
Is Fibercape "Residential Service"?
We do not sell a package of TV, Phone, Internet bundled services (AKA "Residential Service"). It is an Internet Service designed and managed according to your needs. Of course, if you are in a residential area, but you work from your house remotely, ask your remote user to talk to us for a secured faster Internet connection.
Do you provide high speed video connections!
This has become more of our specialty! Remote offices often "video conference" to headquarters in many different situations. Fibercape specializes interconnecting video cameras (generally remotely) by either microwave or fiber optic lines. Please inquire about our line of Video cameras, DVRs, and hosting of these products!
Do you have customer service?
Our friendly and knowledgeable customer services technicians are available to answer your questions 24/7/365. Our customer service is located here in the greater MA/RI area. All customers are monitored for secured connectivity. Although we do not offer manually viewed video, most of our video cameras we supply operate on movement in the field of view. Video surveillance that we offer is "high end" where we provide the cameras and the connectivity. There are many manufacturers, but we have developed relationships for the past 25 years in those products that "work".
What makes Fibercape different from other services?
Our engineering work focuses on what the end user is expecting these days! No question it includes the use of "mobile devices" such as smart phones, Pads, various portable operating systems. They want security in this environment. They want to use WiFi. Realizing that this is the ultimate use, we concentrate on Internet connectivity that is dedicated, fast, and secured!